IT infrastructure professional experienced in enterprise support, systems administration, cloud platforms, and endpoint management. Passionate about building reliable systems, improving operational efficiency, and automating repetitive processes.
Providing L1 / L2 / L3 technical support for users and systems. Diagnosing hardware, software and network issues across Windows and macOS environments. Experienced with incident, request and problem management following ITIL processes.
Installing and maintaining Windows Server infrastructure including Active Directory, DNS, DHCP and Group Policy.
Understanding of cloud architecture through Microsoft Azure Fundamentals (AZ‑900) and experience managing Azure VMs, Entra ID identity management and Intune.
Managing and maintaining virtualized environments using VMware vSphere / ESXi and Microsoft Hyper‑V.
Managing enterprise endpoints including laptops, desktops, smartphones and specialized hardware.
Creating technical documentation and maintaining ITIL aligned service management processes.
Personal lab environment used to experiment with infrastructure, networking, virtualization and self‑hosting technologies.
Certified in ITIL service management principles including incident, change and problem management.
AZ‑900 certification covering cloud concepts, Azure architecture, pricing and governance.